Free U.S. shipping, no minimum order. Outside the U.S.? Online checkout ships to U.S. addresses only, but we can ship internationally. Email info@forj.com for a quote.
Shipping · Returns · Wrong or damaged orders · Contact
Shipping policy
Orders are sent to our shipping vendor automatically once they’re processed through the website.
When your order ships (all times Eastern)
| Order placed | Prints | Ships |
|---|---|---|
| Mon–Thu before 9:45am | Same day | Next day |
| Mon–Thu after 9:45am | Next day, about 10:00am | The day after |
| Friday before 9:45am | Friday | Monday |
| Friday after 9:45am, weekend, or Monday before 9:45am | Monday | Tuesday |
Multiple boxes
Orders that need more than one box follow the same schedule. Each box has its own tracking number, and tracking any one of them shows the others in the shipment.
Refund policy
Thanks for shopping at Forj®. If you’re not entirely satisfied with your purchase, we’re here to help. These policies cover online purchases and purchases made at an event from a certified Forj® seller. Forj® bought in a store is covered by that retailer’s return policy.
General returns
You can return Forj up to 15 calendar days from the date you received it. To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to return: email info@forj.com with the reason for the return. Please don’t send anything back until you receive a confirmation email. We’ll send a return address and packaging instructions.
Refunds: we’ll let you know when we receive your item, inspect it, and tell you right away whether your refund is approved. Approved refunds go back to your original payment method. How long it takes to appear depends on your card issuer.
Shipping costs: we can’t refund return shipping or the original shipping and handling.
Wrong, damaged or defective orders
We want to make sure you received what you ordered. If not, we’ll make it right. You’re eligible for a replacement if you received the wrong product, the product was damaged, or there’s a problem with its quality or a defect.
Email info@forj.com within 5 days of receiving your order. Describe the problem and include photos if you can. If it’s a product problem or defect, Forj® pays for return shipping. We think Forj can repair almost anything. Give us the chance to fix this too.
Questions about a return?
Team Forj®
info@forj.com
PO Box 500
West Boothbay Harbor, ME 04575